Returns & Exchanges
At MOZA Racing EU, we stand by the quality of our sim racing hardware and offer a 14-day return window for products in original condition. If you are not completely satisfied with your gear, our streamlined process ensures a quick resolution for returns or warranty claims.
Initiate Your Request
Contact our support team via the MOZA EU portal with your order number and a brief explanation for the return to receive an RMA authorization.
Secure Packaging
Place the product in its original packaging including all cables, clamps, and documentation to ensure the item is protected during transit.
Ship to Service Center
Affix the provided shipping label and drop off the package at an authorized carrier location; we recommend using tracked shipping for high-value electronics.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing